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COVID-19 – Our readiness to support your team

COVID-19

Our readiness to support your team

Unable to see your loved one due to COVID-19 protocols?

Are you having difficulty coping with the reality of distance and challenges advocating on your loved one’s behalf during this time?

Our dedicated COVID-19 Advanced Care Team will coordinate virtual family visits inside the skilled nursing facilities.

Do you want to bring your loved one home?

You have options. Call Us Now…

Our team of Transitional Care Consultants will coordinate every step of your loved one’s transport to the comfort of your home.

Our team provides:

  • To both prevent and manage COVID-19 related risks and symptoms, a specialized COVID-19 Transitional Care Team including a nurse, aide and volunteer dedicated specifically to the care of you and your loved one.
  • Full PPE (Personal Protective Equipment) including masks, gloves, gowns and goggles.
  • A COVID-19 Care Kit for you and your family.

Our care team is prepared with N95 masks, gowns, gloves and additional PPE for the facility care team and staff of our patients. We provide virtual Face-Time visits with family members of patients who are cared for in a skilled nursing facility each week. SilverStone Hospice staff is tested every 14 days for Covid -19. 

In the midst of the COVID-19 pandemic, our Seamstresses with Halo’s volunteer team have a weekly production of masks for nurses and care team members in partner facilities and hospitals.

During the COVID-19 crisis and wide-spread shut down of Skilled Nursing Facilities, our No One Dies Alone volunteer team provided care for patients within a facility by passing the baton of compassionate care and sitting at the bedside of our patients when the family is unable to be present. With SilverStone Hospice, no one dies alone. We are fiercely compassionate and vigilantly support our patients in their final hours, so that no one dies alone.

We will continue to review not only how we operate now, but also how we will operate over the coming weeks and months. We are prepared to support as many patients, families and caregivers as possible, either directly or indirectly.

Mark March 17, 2020

“I just want to say thank you. Thank you for rushing me to get to my mother to spend those last moments. I will never forget the prayer you prayed and the words of advice while supporting my mother through her transition. I am glad that she passed at the facility under your care and not at home alone. Please tell your team that I appreciate everything that you all have done. You all are great.”

Mary Lentz, LBSW

“Hospice care drew me in 30 years ago when my Dad was diagnosed with cancer and eventually lost his life to it. I truly enjoy helping our patients and families navigate the complexities of advanced directives, funeral arrangements and providing emotional support so they can focus on the ones they love during some of the most difficult times in their lives.”

A Patient’s Daughter April 16, 2020

“Thanks for putting all of this together for us. You are so amazing. We truly appreciate all of your hard work and dedication. You are making my dad and our lives easier in so many ways. From the bottom of our humble hearts, we thank you.”

Sue March 17, 2020

“I want to thank the SilverStone Hospice team for all that you did for my Mom. You really make a difference in lives. God Bless you always.”

COVID-19

Dear Colleague,

As the new administrator for SilverStone Hospice, I’m reaching out to you to confirm both our preparedness and readiness to support your team during this time of uncertainty resulting from the impact of COVID-19. SilverStone Hospice staff is routinely tested every 14 days for Covid -19.  Leveraging over 24 years of hands on experience that I have as a registered nurse, our leadership has been diligent about anticipating the current state of affairs and vigilantly preparing. As our healthcare community prepares for a potential Coronavirus outbreak, my team at SilverStone Hospice, along with our sister company V-Care Home Health, is ready to assist you in the following ways:

PREVENTION & CARE TEAMS: Our clinical and support staff are trained in infection control and reporting systems specifically related to COVID-19. Our team begins each morning with daily field-staff health check-ins and have had no suspected cases of COVID-19. SilverStone Hospice has not been notified of any employee or family member with the virus. We are equipped with the N95 masks, disposable gowns, and gloves, as well as supplies to provide care for acute respiratory distress; this allows you to operate in your facility while eliminating risk to your patients.

OUR CLINICAL CARE TEAM: Including our transitional care volunteers, are always accessible to you even in the most high-risk patient cases. We are actively supporting assisted living facilities in spite of the generalized lock down to outside personnel. With our team, no patient suffers alone, no family struggles alone, no loved one dies alone.

PHYSICIAN SUPPORT: Our Board Certified House Call team of Doctors and Nurses are in place to maintain care of both stable and post-acute care patients. Our Doctors are also able to provide COVID-19 test kits for your patients, if they are under our care. Telemedicine is available for those with higher risk of contagion.

MORE ROOM FOR YOUR PATIENTS: When your facility needs more room to accommodate for treatment of acute patients, our social workers and case managers will collaborate with your team to provide a safe and comfortable transfer for non-critical residents into their personal home environment, or our partner network of Skilled Nursing Facilities, ALF and Group Homes to receive personalized care from our team. Over 50 rooms are immediately available where your patients will receive our Comprehensive Care Program that includes Home Health, Hospice, and Home Dialysis.

Our aim is to enable you to care for your patients seamlessly and to bring you a firm sense of safety. We are prepared and equipped to support you in this challenging environment. Please don’t hesitate to contact us and I’ll make sure that either myself or a member of our team provides immediate assistance.

At your service,
Gloria Flack, MSN, RN, SilverStone Hospice Administrator